Satisfaction Guarantee
We want you to buy with complete confidence, so on your first order with Phoenix Cellular Europe if for any reason you are not completely satisfied with the quality of the products we send you, simple speak to our returns team, arrange to send them back to us in the same condition, and we will refund you 100% of the price you paid.
We have worked hard to develop one of the industry’s fastest returns processes, meaning that all returns are processed within 7 working days.
No-Quibble Returns
On the rare occasion a faulty device slipped through the net, or perhaps a phone turns out to be locked when it shouldn’t be, simply let our friendly returns team know what’s wrong. They will process your enquiry and let you know how to return the phone to us. Once received back we will ship you a replacement device or credit your account within 7 working days.